Frisco-based PrimeVOX Communications, a provider of cloud-based VoIP telecommunications services, said it doubled its full-time staff and relocated late last year into a larger, improved office space in Frisco.
Voice over Internet Protocol, or VOIP, technology allows for the delivery of voice communications and multimedia sessions.
The moves come as PrimeVOX is meeting increased demand for its product because of the COVID-19 crisis, CEO Luke Escudé told Dallas Innovates.
“What’s been kind of interesting was seeing several of our customers shift over to utilizing more of our tools, because a lot of the major players out there like Zoom conferencing and Webex, their systems are so overtaxed that people are actually starting to get busy signals they’re starting to get traffic congestion, things like that,” Escudé says. “Because of the system that I’ve designed, we’re so scalable that our system is completely unaffected by the extremely high volumes that are now coming through the remote workforce that’s happening right now.”
In fact, Escudé says PrimeVOX is about to get its first patent on its technology that prevents any down time via call routing and real-time failover of phone calls in the event of an outage.
PrimeVOX clients hurt by COVID-19 get a break on bills
During the COVID-19 pandemic, PrimeVOX is giving customers in need reduced rates on their bills. The company is offering a 30 percent discount for the next few months.
“It is costing us a bit. But we run our business so lean we’ve got so much cash in reserve, we’re able to continue paying our staff very well, and also give some of our customers—especially nonprofits and [others], some breaks on some of their bills too,” Escudé says. “What makes us different is that we come into every client’s situation with a unique perspective in order to help them effectively utilize our advanced communications services to enhance their sales, company management, and public appearance.”
In August, PrimeVOX announced that George Mayfield was the company’s new chief operating officer.
“While PrimeVOX has always offered top-notch service and support, I hope to bring a new level of organization and process to the company so that we can scale that same offering to many more happy clients,” Mayfield says.
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